FAQ

How can I view my weekly sales from a specified time period?

On your cloud office, select Key Statistics > Net Sales

Select a time period at the top of the page.

Choose from the list or select a custom date range.

2. Select Weekly under Filter By Time Style.

3. This will give you a sales summary by each week from the specified time period.

You can also filter by hour, day, month or year.

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Staff QR card has stopped scanning

Ensure you have not recently changed a staff pin code.

If you have changed a staff member's pin code, you must print out a new QR card.

If the problem persists after w new card has been printed, try rebooting the terminal.

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How can I find my terminal Serial Number?

From your system home screen, select Settings.

Select About Device.
Under Software information you'll see a number beginning with SN.
This is your terminal Serial Number

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How can I print out previous transactions?

Your terminal will hold transactions from the previous 7 days, if you wish to print out a transaction past 7 days, you will need to print from the cloud office.

On the terminal:

Visit the transactions list.
Select the transaction.
Select the Print icon.
Choose VAT/No VAT
A receipt will print.

On the Cloud Office:

Choose the time period of the transaction you wish to view.
Find the correct transaction.
Select View.
Select Print.

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How do I see my total sales without running an End Of Day?

This page will explain how to view your total sales figure for the day so far without closing your terminal.

Select End Of Day from the side menu.
Instead of selecting Terminal or Back Office Close, click the X in the top right.

This will allow you to view the sales data without having to close the terminal.

You can also view previous sales data at any time from the reports section in the cloud office. See Reports

Orders, refunds and voids will be displayed in the top left corner, showing Quantity, Discount, Average, and Total including Tax.

View sales by employee in the bottom left of the screen.

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The VAT on receipts isn’t showing.

Please ensure you have entered your VAT number on the Receipt Settings section of the cloud office.

Visit System Setting > Receipt Settings
Press the edit icon next to the business details section.
Enter your VAT number and select Save.
Select Save All at the bottom of the receipt.

If the VAT isn't showing on receipts, the value next to Tax on your terminal will be zero (shown below).

This will also be resolved once you've updated your VAT number through the cloud office.

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How do I view my total sales without the service charge?

This page will explain how to view your takings without the service charge total.

Visit End Of Day Reports > Daily Reconciliation History

You will see a breakdown of all of your previous end of day closes.

Sales Total Without Service Charge

Click on the blue icon next to the date you wish to view on the Daily Reconciliation list.
View the total in the Total Inc. Tax column, next to Order.
This is your total sales figure without the added service charge.

Total Revenue

Your total revenue for each session will be displayed under the Total column, including service charge.

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New menu categories/items won’t print on kitchen on orders

Please ensure you have synced your terminal with the cloud office if you've added a new menu item or category.

If the problem persists, you may need to edit your kitchen printer categories.

Select Print Settings.
From your device list, select the printer you want to edit (in this example there’s only one).

3. Ensure the new category you've created is selected to print.

4. You can also choose specific menu items to be printed by pressing the > icon next to each category, which will display all of the menu items associated with that category.

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How do I turn on remote assistance?

From your home screen:

Select Remote Assistance.
Turn on Unattend.
Return to the home screen.

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Why do I have to select a date when doing an End Of Day?

The End Of Day Close date allows you to determine which day the current takings will be recorded for, if you’re closing after midnight.

E.g If your venue opens from 10:00am until 01:00am, takings between 12:00am till 01:00am fall on a different date.

You can select the takings to be recorded for the previous day (before midnight) or the current date.

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How do I add an available time range to a menu item?

Available time range

Allows you to select a time range for that item to be sold. Leave blank if the item will be available during all open hours, or select a specific range for items that are only available during certain periods.

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How can I add preferences to an item?

Visit Menu Management > All Items

Search for the item you want to edit.
Select the Edit icon.
Scroll down to preferences, enter the text and press Enter after entering each one.
Select Save.
Sync your terminal.

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How do I add item options/variations?

Visit the cloud office and select:

Menu Management > All Menu Items
Search for item you want to edit.
Click on the Menu Item Spec tab.

On the menu item spec tab, you can add variations of a menu item to which different prices can be set. This could include: small, medium, large, or spaghetti, penne, etc

Items With Variations

Add your first variation (e.g Thin crust, Stuffed etc) enter price, and click Save.

To add more, type in the Variances box and either use the same price or choose a different one.
To edit, click the green icon next to each variation.
Click Save.

See

Recipes

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How do I remove a discount?

Click on the item with the discount.
Select Discount.
When the discount amount shows as zero, click Confirm.

Use the same method when removing the discount from the whole bill.

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How can I modify split bill totals?

Splitting the Bill by item

After confirming the split bill totals, select Modify, this will then bring up the customer columns page where you can edit the individual items each guest pays for.

Splitting the Bill by Average

You cannot edit individual items if you're splitting the bill by average. You can only edit the amount of guests you're splitting the bill between by select the + or - icons.

Once you're finished, click Confirm and the totals will be updated.

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FAQ

How can I view my weekly sales from a specified time period?

How can I find my terminal Serial Number?

How can I print out previous transactions?

How do I see my total sales without running an End Of Day?

The VAT on receipts isn’t showing.

How do I view my total sales without the service charge?

New menu categories/items won’t print on kitchen on orders

How do I turn on remote assistance?

Why do I have to select a date when doing an End Of Day?

How do I add an available time range to a menu item?

How can I add preferences to an item?

How do I add item options/variations?

How do I remove a discount?

How can I modify split bill totals?

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